Six months replacement warranty on laptop chargers, keyboards, batteries, and LCD panels.

One month replacement warranty on smartphone and tablet parts.

We will replace any items covered by our warranty policy with a brand new item.


THE BASICS

The Voyager Warranty covers items that:
  • have factory defects
  • wrong item shipped
  • are defective/dead on arrival
  • were damaged in transit
  • suddenly stop working for no reason during the warranty period
  • contain LCD panels with more than five dead pixels per million (ISO 13406-2 Class II)
The Voyager Warranty does NOT cover items that:
  • only have minor scratches or superficial cosmetic damage
  • have been damaged due to improper use, mishandling, or accidents
  • have been damaged by Big Bad Things like war, fire, typhoons, or floods
  • have had the warranty sticker defaced or removed
A few more things:
  • To initiate the warranty process, the buyer must inform Voyager and receive confirmation and a go-signal BEFORE shipping/returning an item.
  • Item replacement does NOT constitute a new sale and does NOT reset the warranty period.
  • We do not repair items, we will replace items with brand new stock.
  • Voyager will not be under any obligation to replace items after warranty period.

RETURN PROCESS

  • After basic troubleshooting, inform the Voyager Team of the problem with the item.
  • If we are unable to resolve the issue, Voyager Team will provide instructions for return.
  • Ship the item to the provided return address (we recommend LBC or J&T, but any courier convenient for you is fine).
  • ITEMS MUST BE PROPERLY PACKED; we prefer you use the the original packaging and box if possible.
  • SHIPPING YOUR RETURNS IN IMPROPER PACKAGING WILL VOID YOUR WARRANTY.
  • AGAIN, SHIPPING YOUR RETURNS IN IMPROPER PACKAGING WILL VOID YOUR WARRANTY.
  • You must return the item before we can send the replacement. The replacement process on our end begins as soon as we receive the returned item.
  • We will ship the replacement with 5 working days of our receipt of the returned item.

RETURN AND REFUND SHIPPING EXPENSES

FOR ITEM REPLACEMENT:
  • First seven days after delivery – Voyager will reimburse your shipping expenses for shipping back the item. Please send us a scan or photo of the shipping waybill/receipt. Voyager will send the reimbursement via bank transfer or GCash. Shipping of the replacement item will be shouldered by Voyager.
  • After the first seven days – Return shipping will be shouldered by the buyer. Shipping of the replacement item will still be shouldered by Voyager.
FOR REFUNDS (when no replacement stock is available):
  • First seven days after delivery – Voyager will reimburse your shipping expenses in addition to the total sale amount. Please send a scan or photo of the shipping waybill. Voyager will send the refund + reimbursement via bank transfer or GCash. Shipping of the replacement item will be shouldered by Voyager.
  • After the first seven days – Return shipping will be shouldered by the buyer. Shipping of the replacement item will be shouldered by Voyager.
FOR REFUNDS (if buyer refuses the available replacement):
  • Return shipping will be shouldered by the buyer.
  • A 5% restocking fee of the total sale will be deducted from the refundable amount.
  • A flat shipping fee of 150php (for small pouch items) or 300php (for large pouch items) will be deducted from the total refundable amount.
  • Example: (charger worth 1,000php)
    • 1,000php minus 50php [5% restocking fee] minus 150php [shipping fee] = 800php total refundable amount
  • Refunds will be sent via bank transfer or GCash. Orders paid for via Paypal or credit card will be refunded to the Paypal account or credit card used to make the payment.
  • Any remittance fees and payment processor fees (Palawan-to-GCash 2%, Paypal fees) are non-refundable and will be deducted from the refundable amount.

last updated: October 30, 2020