“How can I send my payment?“
We accept the following payment methods:
- Bank deposit/transfer: BPI, BDO, Metrobank
- REMIT TO GCASH from Palawan Pawnshop / Cebuana / 7-Eleven
- Bitcoin/Peso transfer via Coins.ph
- Credit Card (Mastercard, VISA), Paypal [+5%]
Cash on delivery and cash on LBC branch pickup is also available for some select items.*
- COD-GOGO (Cash on Delivery via GoGo Xpress) [+100php]*
- COD-LBC (Cash on Delivery via LBC) [+100php]*
- COP-LBC (Cash on Pickup at LBC Branch) [+100php]*
- COD-NINJA (Cash on Delivery via Ninja Van [+180php]*
* some items are available on a preorder basis only, and may not be available for COD/COP
“How many days will it take for my item to arrive?“
Delivery time is 1-5 working days starting from our receipt of your proof of payment, or 1-5 days from your order confirmation (for LBC COD/COP). Delivery times are excluding Sundays and non-working holidays.
COVID-19 Advisory: Due to the challenges caused by the ongoing pandemic, all shipments may be subjected to delays.
“What is the delivery status of my order?”
You can check the real-time status of your parcel by following the tracking instructions here. If you were not give a tracking number/code or if you believe you were given the wrong tracking number, please contact us.
The item I received is damaged/defective; what should I do?
Please send us a message describing the nature of the problem; our team will try to troubleshoot the issue with you. If after troubleshooting the item is not working, or the item is damaged or defective, contact us and our team will give guide you through the warranty process. You can read the complete Voyager Warranty here.
“Can I get a wholesale/bulk discount?“
We can offer a discount to customers purchasing in bulk. For more information, please contact us.
“Is my data secure with Voyager?“
This site is protected by 2048-bit encryption, and credit card payments are processed through a trusted offsite payment gateway: PayPal. When paying through Paypal, we never store or even see your credit card information. Your data is safe.