July 9, 2014

Frequently Asked Questions

How can I send my payment?

We accept the following payment methods:

  • Bank deposit/transfer: BPI, BDO, Metrobank
  • Remittance: Cebuana, M. Lhuillier, LBC, Palawan, Western Union,
  • GCash, Bitcoin/Peso transfer via Coins.ph
  • COD-LBC (Cash on Delivery via LBC) [+100php]
  • COP-LBC (Cash on Pickup at LBC Branch) [+100php]
  • Credit Card (Mastercard, VISA), Paypal [+5%]

How many days will it take for my item to arrive?

Delivery time is 1-4 working days starting from our receipt of your proof of payment, or 1-4 days from your order confirmation (for LBC COD/COP). Delivery times are excluding Sundays and non-working holidays.

Do you deliver to my area?

Our courier services are handled by LBC Express Inc. If you have an LBC branch in your area, we can ship to you, or, if you prefer, send our products for you to pick up at your nearest LBC branch at your convenience.

What is the status of the item I ordered?

You can track the status of your parcel by entering the LBC tracking number you were provided with on this page. If you were not give a tracking number or if you believe you were given the wrong tracking number, contact us.

The item I received is damaged/defective; what should I do?

Send us a text/email describing the nature of the problem. If the item is damaged or defective, just ship it back to the sender address indicated on the package. Make sure to take note of the cost of your shipping the item; we will credit the amount to your account, which you can deduct from the price of any future purchases.

The item I purchased failed during the warranty period, what should I do?

Follow the steps indicated in the paragraph above.

I am interested in purchasing multiple items, can I get a discount?

We can offer a discount to customers purchasing in bulk. For more information, please contact us through any of our numbers or send an email to v@voyager-trading.com.

Is my data secure?

This site is protected by 2048-bit encryption, and credit card payments are processed through a trusted offsite payment gateway (PayPal). Your data is safe with us.