IN A NUTSHELL

  • Six months replacement warranty on laptop chargers, keyboards, batteries, and LCD panels.
  • One month replacement warranty on smartphone and tablet parts.
  • We will replace any items covered by our warranty policy with a BRAND NEW item.

THE BASICS

The Voyager Warranty covers items ordered from Voyager that:
  • have factory defects
  • are the wrong item
  • are defective/dead on arrival
  • were damaged in transit
  • suddenly stop working for no reason during the warranty period
  • contain LCD panels that do not pass ISO 9241 Class I, meaning panels with more than:
    • 1 full bright (“stuck on white”) pixel
    • 1 full dark (“stuck off”) pixel
    • 2 single or double bright or dark sub-pixels
    • 3 to 5 “stuck on” or “stuck off” sub-pixels (depending on the number of each)
The Voyager Warranty DOES NOT cover items that:
  • have only minor scratches or superficial cosmetic damage
  • have been damaged due to improper use, mishandling, or accidents
  • have been damaged by Big Bad Things like war, fire, typhoons, or floods
  • have had the warranty sticker defaced or removed
  • items not purchased from Voyager Trading
A few more things:
  • To initiate the warranty process, the buyer must inform Voyager and receive confirmation and a go-signal BEFORE shipping/returning an item.
  • Shipping returns in improper packaging will void the warranty.
  • Item replacement does NOT constitute a new sale and does NOT reset the warranty period.
  • We do not repair items; we will replace items with brand new stock.
  • Voyager will not be under any obligation to replace items after warranty period.

RETURN PROCESS

  • After basic troubleshooting, inform the Voyager Team of the problem with the item.
  • If we are unable to resolve the issue, Voyager Team will provide instructions for return.
  • Ship the item to the provided return address. We recommend LBC or J&T, but any courier convenient for you is fine.
  • ITEMS MUST BE PROPERLY PACKED; use the original packaging and box if possible.
  • SHIPPING YOUR RETURNS IN IMPROPER PACKAGING WILL VOID YOUR WARRANTY.
  • SHIPPING YOUR RETURNS IN IMPROPER PACKAGING WILL VOID YOUR WARRANTY.
  • SHIPPING YOUR RETURNS IN IMPROPER PACKAGING WILL VOID YOUR WARRANTY.
  • You must return the item before we can send the replacement. The replacement process on our end begins as soon as we receive the returned item.
  • We will ship the replacement with 5 working days of our receipt of the returned item.*

RETURN AND REFUND SHIPPING EXPENSES

FOR ITEM REPLACEMENT:
  • First seven days after delivery – Voyager will reimburse your shipping expenses up to a maximum of 200php for shipping back the item. Please send us a scan or photo of the shipping waybill/receipt. Voyager will send the reimbursement via bank transfer or GCash. Shipping of the replacement item will be shouldered by Voyager.
  • After the first seven days – Return shipping will be shouldered by the buyer. Shipping of the replacement item will still be shouldered by Voyager.
FOR REFUNDS (no replacement stock available):
  • First seven days after delivery – Voyager will reimburse your shipping expenses up to a maximum of 200php and refund the total sale amount. Please send a scan or photo of the shipping waybill. Voyager will send the refund + reimbursement via bank transfer or GCash. Shipping of the replacement item will be shouldered by Voyager.
  • After the first seven days – Return shipping will be shouldered by the buyer. Shipping of the replacement item will be shouldered by Voyager.
FOR REFUNDS (if buyer refuses the available replacement):
  • Return shipping will be shouldered by the buyer.
  • A 15% restocking fee of the total sale will be deducted from the refundable amount.
  • A flat shipping fee of 180php (for small pouch items) or 360php (for large pouch items) will be deducted from the total refundable amount.
  • Example: (charger worth 1,000php)
    • 1,000php minus 100php [10% restocking fee] minus 150php [shipping fee] = 750php total refundable amount
  • Cash refunds will be sent via bank transfer or GCash. Credit card payments will be refunded to the credit card used to make the payment only.
  • The following fees are non-refundable:
    • remittance fees
    • InstaPay/PESONet fees
    • COD fees

FOR ITEMS TAGGED AS PRE-ORDER ONLY:

  • Pre-ordered items that require replacement are subject to replacement only, and do not qualify for refunds. Voyager may exercise it’s prerogative and grant refund for pre-ordered items, however, this will be the store’s prerogative.

last updated: September 15, 2022